Shipping & Delivery FAQs

Our in-stock items typically ship within 5 business days. Our pre-order items will ship within the time frame indicated on the product page at the time of purchase. If your order contains both in-stock and pre-order items, it will ship separately as the items are ready.

We currently ship with DHL and USPS. Once your order leaves our warehouse, it ships with DHL before being handed off to USPS for delivery to your door or mailbox. Shipments generally arrive within 5-7 business days of leaving our warehouse.

Once your order ships from our warehouse, the best way to track its journey is through your tracking number, which you will receive via the email address you used to place your order.

We recommend reaching out to DHL or USPS Support for the most up-to-date info, as they’ll have the latest details on your package. If they’re unable to help, please email us at customerservice@ebbets.com —we’ll do our best to sort it out for you.

Orders to Canada: Once your order has shipped, you’ll receive an email with a link to track your package. On the tracking page, simply click the box under “Subscribe to delivery status updates,” enter your email, and select “Get Notified.” You’ll then receive updates via email whenever there are important changes to your package’s status.

If your tracking shows "Delivered" but you haven’t received your package, we recommend first reaching out to your local Post Office or USPS Support. They may be able to locate it or help you file a missing package claim.

If your order is still in transit with DHL but is not moving, we recommend reaching out to DHL Support for the most up-to-date info or to file a claim.

Orders to Canada: Once your order has shipped, you should have received an email with a link to the tracking page. On that page, simply click the “Need Help” button at the bottom right to reach our shipping partner, Passport, who can begin an investigation into your missing package.

At this time, we don’t offer expedited or express shipping. In-stock items ship out within 5 days. Once your package is closer to its final destination, the shipping carrier will typically provide an estimated delivery date.

If you ordered items on pre-order, our pre-order items will ship within the time frame indicated on the product page at the time of purchase.

Unfortunately, once an order is placed, we're unable to cancel or modify it, including changes to the shipping address. If you encounter any issues receiving your order, we recommend contacting DHL/USPS Support directly to file a claim or arrange for redirection. Should you have trouble retrieving your package once it ships, please email us at customerservice@ebbets.com,—we’re happy to assist.

Right now, we’re only shipping to the US and Canada. We’re always exploring additional options, however, so be sure to follow us on social media for any updates on future shipping changes!

At checkout, you’ll have the option to pay for duties and taxes upfront or upon receipt of your order. This selection is made when choosing your shipping method. Paying upfront can help expedite the customs process in some cases.