All FAQs – Ebbets Field

I need to cancel my order

Once an order is placed, we’re unfortunately unable to modify or cancel it. Your order is immediately sent to our warehouse for pick & pack and fulfillment and cannot be edited during that process. We sincerely apologize for any inconvenience this may cause.

That said, if something doesn’t work out when your order arrives, you can easily submit an exchange or return by following the instructions here: Returns & Exchanges

I ordered the wrong size / style

Unfortunately, we’re unable to modify an order once it’s been placed, including changes to size, quantity, or style. We sincerely apologize for any inconvenience this may cause.

Your order is immediately sent to our warehouse for pick & pack and fulfillment and cannot be edited during that process.

However, if something doesn’t work out when your order arrives, you can easily submit an exchange or return by following the instructions here: Returns & Exchanges

How long do orders usually take to ship?

Our in-stock items typically ship within 5 business days. Our pre-order items will ship within the time frame indicated on the product page at the time of purchase. If your order contains both in-stock and pre-order items, it will ship separately as the items are ready.

We currently ship with DHL and USPS. Once your order leaves our warehouse, it ships with DHL before being handed off to USPS for delivery to your door or mailbox. Shipments generally arrive within 5-7 business days of leaving our warehouse.

Where is my order / Why is my order taking so long?

Once your order ships from our warehouse, the best way to track its journey is through your tracking number, which you will receive via the email address you used to place your order.

We recommend reaching out to DHL or USPS Support for the most up-to-date info, as they’ll have the latest details on your package. If they’re unable to help, please email us at customerservice@ebbets.com —we’ll do our best to sort it out for you.

Orders to Canada: Once your order has shipped, you’ll receive an email with a link to track your package. On the tracking page, simply click the box under “Subscribe to delivery status updates,” enter your email, and select “Get Notified.” You’ll then receive updates via email whenever there are important changes to your package’s status.

What do I do if my package Is missing or lost?

If your tracking shows "Delivered" but you haven’t received your package, we recommend first reaching out to your local Post Office or USPS Support. They may be able to locate it or help you file a missing package claim.

If your order is still in transit with DHL but is not moving, we recommend reaching out to DHL Support for the most up-to-date info or to file a claim.

Orders to Canada: Once your order has shipped, you should have received an email with a link to the tracking page. On that page, simply click the “Need Help” button at the bottom right to reach our shipping partner, Passport, who can begin an investigation into your missing package.

Can my shipping be expedited?

At this time, we don’t offer expedited or express shipping. In-stock items ship out within 5 days. Once your package is closer to its final destination, the shipping carrier will typically provide an estimated delivery date.

If you ordered items on pre-order, our pre-order items will ship within the time frame indicated on the product page at the time of purchase.

What do I do if I entered the wrong shipping address?

Unfortunately, once an order is placed, we're unable to cancel or modify it, including changes to the shipping address. If you encounter any issues receiving your order, we recommend contacting DHL/USPS Support directly to file a claim or arrange for redirection. Should you have trouble retrieving your package once it ships, please email us at customerservice@ebbets.com,—we’re happy to assist.

Do you ship outside of the United States?

How do I pay for custom duties and taxes? (Canada)

Can I submit a team suggestion?

Have a team or product you'd love to see from us? We’d love to hear your suggestions!

Simply reach out to us at customerservice@ebbets.com with the following details:

Team Name
Era / Year
Product Type Requested (ballcap, jersey, t-shirt, etc.)

Thanks for taking the time to share your ideas with us! We’re always on the lookout for new stories to tell and teams to showcase.

What types of bills / visors do your ballcaps have?

Do all hats have the adjustable strap pictured on the website?

When are you re-stocking items?

We totally understand how exciting it is to find something you love, and we’re just as eager to help you get your hands on it! While we don’t have exact restock dates, we’ve made it easy for you to stay in the loop.

Simply click the “Notify me when available” button on the product page, and we’ll send you an email as soon as it's back in stock. You can also follow us on social media and sign up for our newsletter to stay up to date on the latest arrivals and restocks!

Do you have a customer service phone number that I can use to contact you?

Please unsubscribe me from emails

Do you have a physical store location?