Our in-stock items typically ship out within 7 days, as indicated on the product pages on our website.

Our current shipping carrier partners are DHL and USPS. Once an order has been shipped out, the package is typically processed through up to a few different DHL ECOMMERCE Facilities before it arrives to USPS in the city of its destination. The amount of time that it may take for DHL to process packages can vary, but we typically see our packages take between 2-5 days before being processed at its next stop.

Once a package is closer to its final destination, USPS is typically able to provide an ETA for delivery.

If there are delays in the shipment of your order

Unfortunately, once an order ships out from our warehouse, we no longer have access to it outside of the provided tracking number.

If you are experiencing delays in the shipment of your order, we typically suggest ontacting DHL and/or USPS Support directly, as they would have the information regarding your package.

If they are not able to assist, please reachout to us at customerservice@ebbets.com, and we will help to make this right.

If your package says "Delivered" on the tracking page, but you have not received it yet, we typically suggest customers directly contact their local Post Office and/or USPS Support to inquire about their package or to file a missing package claim to see if they can locate the package first before we move forward with next steps to resolve these incidents on our end.

If the shipping carrier or post office is not able to assist, please reach out to customerservice@ebbets.com, and we will assist you to help make this right.

At this time, we are only shipping to the US and Canada. Please follow us on social media to keep up with any changes we may make in the future.

We do not offer options for expedited/express shipping at this time. In-stock items ship out within 7 days. In-stock items ship out within 7 days. Once a package is closer to its final destination, USPS is typically able to provide an ETA for delivery.

The status of my package has been the same for days on end. Can you help?

Once an order ships out from our warehouse, we no longer have access to it outside of the tracking number.

In these cases, we also suggest contacting DHL and/or USPS Support directly, as they would have the information regarding your package. If they are not able to assist, please reach out to us at customerservice@ebbets.com, and we will assist you to help make this right.

I ordered a jersey, and I haven’t received an update on it in weeks. What is going on with my order?

Our flannel jerseys are handmade and made to order. For this reason, it can take 8-10 weeks for us to produce and ship the jerseys to customers as indicated on the product page on our website. I apologize if you were not aware of this when making your purchase.

Please note that our durene football jerseys can also take up 2 to weeks to produce and ship to customers.

You will receive an email with tracking information once your order has shipped!

Unfortunately, we are unable to cancel/modify an order once it's placed. This includes changing the shipping address.

If you have trouble receiving your order, we typically recommend contacting DHL/USPS Support directly to file a claim or to redirect the package.

Please let us know if you are unable to retrieve your package once it ships.

"When your order is shipped out, you will receive an email that includes a link to the tracking page. On that page, you can click the text box below "Subscribe to delivery status updates". Type in your email address and click the "Get Notified" button below it. You will now receive email updates when significant tracking updates occur."

"Once your order has shipped out, you should have received an email that includes a link to the tracking page. On that page, you can click the "Need Help" button on the bottom right to contact our shipping partner who can start an investigation in regards to your lost or missing package. If you are still having issues, you can contact us by email at customerservice@ebbets.com, for assistance."

At checkout, you have the choice to pay for duties and taxes upfront or when you receive your order. This choice is made when selecting the shipping method. Paying for the duties and taxes upfront will help expedite the process of getting through customs in some cases

We are not able to modify or cancel an order once it has been placed. Once an order has been processed in our system, the order information is already sent out to production and other parties who help to fulfill the order, and it is no longer able to be changed. We certainly apologize for any inconvenience.

However, if an item doesn't work out once you receive it, you will have the option to submit an exchange/return by following the instructions on this link: Returns & Exchanges – Ebbets Field Flannels

We are not able to modify an order once it has been placed. This does include changing the size/quantity/style – we certainly apologize for any inconvenience.

Once an order has been processed in our system, the order information is already sent out across multiple channels and parties who help to fulfill the order, and it is no longer able to be changed.

However, if an item doesn't work out once you receive it, you will have the option to submit an exchange/return by following the instructions on this link: Returns & Exchanges – Ebbets Field Flannels

We apologize for any trouble with getting your payment method to go through.

In these cases, we typically recommend the following steps:

• Clear your browser history/cache from the last 48 hours
• Restart your browser/device
• Try using a different browser/device

If the issue persists, please reach out to us at customerservice@ebbets.com.

If your discount code is not working at checkout or in your shopping cart, we typically recommend the following:

• Clear your browser history/cache from the last 48 hours
• Restart your browser/device
• Try using a different browser/device

Please also note that multiple discounts / codes / sales cannot be applied to a single order (e.g., our 3 for $135 Ballcap Deal cannot be used if we have a 20%-off Sitewide Sale going on at the same time).

If none of these solutions work and the issue persists, please reach out to us at customerservice@ebbets.com, and we will do our best to assist you.

If you are experiencing issues with the payment of your order or were issued a refund and have not received it in full yet, it may be because your order was originally paid for through Shop Pay or with a Shop Pay Installment plan.

Once we have issued your refund on our end, there is not much else we can do as the full balance of your order/item(s) has already been issued for a refund.

We typically suggest contacting the Shop Pay Customer Service team if you are experiencing delays in the processing of your refund back to your original payment method.

Please follow this link to do so: Contact Shop | Shop Pay Customer Service

If they are unable to assist you, please let us know by contacting us at customerservice@ebbets.com

While the majority of our products such as ballcaps and T-shirts are in-stock and ship out within 1 week, some of our products are handmade and made-to-order. For this reason, these products have the following timelines for production before shipping out to customers, as indicated on the product page(s) on our website:

• Flannel Jerseys – 8-10 weeks
• Vintage Crewneck Sweatshirts – 4 weeks
• Durene Football Jerseys – Up to 2 weeks

If your order is taking longer than expected, please reach out to us at customerservice@ebbets.com,

E-Gift Cards are available for purchase on our website here: E-Gift Card – Ebbets Field Flannels
Upon purchase, the 16-digit code for your gift card will be sent to you via e-mail.
To redeem your gift card, enter the 16-digit code at checkout, and then click “Apply”:

We sure do!
These are the current ongoing discounts that we offer:

• 3 for $135 Ballcaps
• 3 for $89 Tees
• Free Domestic Shipping on orders over $125

We also have sales and promotions throughout the year, oftentimes surrounding holidays. Please follow us on social media (@ebbetsvintage) and sign up for our e-mail newsletter for the latest upcoming sales and Ebbets news!

We also do offer a one-time 15%-off promo code to customers for signing up for our e-mail newsletter. Upon signing up for our newsletter at the bottom of the home page of our website, you will be sent a 15%-off code via e-mail!

Did you receive an item from your order that didn't work out quite right?

No worries, we've got you covered! We have a quick & simple return/exchange system.

You can find our return instructions and read our Return Policy here: Returns & Exchanges – Ebbets Field Flannels

Almost all items are eligible for return within 30 days of receiving your order as long as they are unworn, unwashed, and in re-sellable condition.

In order to initiate your return, you will need the 6-digit Order Number & the e-mail address that the order was placed under.

Need to return an item, but already took the tags off?

No worries! Your item is still eligible for return. It is completely fine if the tags are no longer attached.

We have a quick and simple return/exchange system. Follow the instructions to do so found here: Returns & Exchanges Ebbets Field Flannels

INITIATE RETURN/EXCHANGE

Happy Returns is a convenient return method that we introduced earlier this year in 2023! This return option allows you to drop-off your return at a location near to you (e.g. GameStop, Ulta, Staples) with a QR code, rather than sending it through the mail or the post office. This return method does have a $10 fee.

Sending your return back to us

• Box & Ship: To return your item(s) via the mail or post office, please select the Box & Ship method on the submission page for your return.
• Happy Returns: If you prefer to drop off your return at an eligible Happy Returns location near you (e.g. GameStop, Ulta, Staples), you can select the Happy Returns method when submitting your return. Please note that Happy Returns does charge a $10 fee for this method.

Box & Ship returns are processed once we receive them back at our warehouse; Happy Returns are processed once they are scanned at an eligible drop-off location.

Receiving your refund/replacement item

• Refund for Store Credit: If you opt for Store Credit for your return, you will receive a full refund, and the credit will be issued to you via an e-Gift Card.
• Refund to Original Payment Method: If you opt for a refund to your original payment method, there will be a small handling/shipping fee applied to your return.
• Exchange: If you submit your return as an exchange for a replacement item, your order will result in a $0.00 balance with no shipping/handling fees applied.

For Gift Returns, please select Start Gift Return Here on our Returns Portal here: Ebbets Field Flannels Returns (loopreturns.com)

Returning or exchanginf a gift? Start Gift Return Here

In order to initiate your return, you will need the 6-digit Order Number & the e-mail address that the order was placed under. If you need help finding this information, please reach out to us at customerservice@ebbets.com, and we will be happy to assist in tracking down the order information for you!

Our Returns Portal only allows the option to exchange for the same exact item in a different style.

If you are interested in a different style/item, our best suggestion would be to submit your return for a refund via Store Credit, and then use the credit to purchase the item once your return has been processed.

For more product details, please view our Product Descriptions on the product pages on our website.

Unfortunately, we are not able to modify the patches/logos/names/numbers/etc. on any of our products.

While we are not able to take one-off custom order requests at this time, we do offer custom bulk/wholesale orders! If you are interested in this, please refer to this page on our website: Custom Order Info for Ebbets Field Flannels and reach out to our team at sales@ebbets.com with any questions you may have.

We are not able to take one-off custom order requests or modify/remove names, numbers, patches, logos, etc. on our products.

Ballcaps: To clean your cap or remove small stains, we recommend using cool water and a gentle soap or detergent and washing by hand and air drying. For regular cleaning of dust and dirt, use a soft brush or clean cloth. If the hats need cleaning beyond those scenarios, we recommend taking them to a dry cleaner.

The following products are dry-clean only:

• Flannel Baseball Jerseys
• Durene Football Jerseys
• Shawl Collar Sweaters

Crewnecks & Sweatshirts: Machine wash cold inside out; hang dry

T-Shirts: Wash on delicate cycle, tumble dry low; remove promptly; do not bleach

Authentic Jackets & Windbreakers: Since these jackets are Wool & Leather or Wool & Suede (or all wool, or all satin), they should not really be washed or generally dry-cleaned. This kind of outerwear generally does not require washing, but it can be spot cleaned using either gentle soap for wool/leather care, and cleaning products for the leather. If your garment needs cleaned beyond spot cleaning, we recommend trying to find a cleaner near you that specializes in leather care, and consulting with them on how to clean it, as they'll know best.

Great question! We have 3 different visor types – standard, soft, and short.

Our pre-1940 ballcaps were made with soft visors so players could fold them up and put them in their back pockets. Later visors were done in standard (stiff visor) or short (also a soft visor). Check the product details to see which type of visor each cap has

You can view and shop all of the ballcaps we have available in each visor type we have here:

• Standard Visor Ballcaps
• Short Visor Ballcaps
• Soft Visor Ballcaps

All of our products run true to size! In order to determine the best possible fit for you, please refer to our sizing chart found here: Sizing Charts – Ebbets Field Flannels

However, please note that there may sometimes be slight variations in exact measurements due to the handmade nature of our products. Please also note that the measurements on our Sizing Guide are body measurements that our production team goes off of when handcrafting our products, rather than measurements of the items themselves.

Ballcaps - We have generally found that if a ballcap is a bit too small for you, the best route is to exchange for one size up.

Flannel Jerseys - Please also be aware that if you order one of our flannel baseball jerseys, these sometimes tend to be longer than customers expect! However, they are historically authentic to the way the jerseys were crafted during their era.

We have generally found that if a ballcap is a bit too small for you, the best route is to exchange for one size up. Please also be aware that if you order one of our flannel baseball jerseys, these sometimes tend to be longer than customers expect! However, they are historically authentic to the way the jerseys were crafted during their era.

That is a great question!

All of our ballcaps sizes 7 through 8 are fitted ballcaps, and do not come with the adjustable strap pictured on the back – only our Size ADJ comes with this.

Ebbets does not offer repair services or offer replacement parts for our products to help fix defective/damaged items at this time.

We suggest taking your item to a local seamstress or tailor shop to see if they may be able to assist.

If you believe that you received your item in damaged/defective condition, please submit a Return/Exchange for it by visiting our Returns Portal: Ebbets Field Flannels Returns (loopreturns.com)

Please be sure to select "Item was damaged/defective" as the reason for your return.

Unfortunately, we do not have exact timeframes for when we restock certain items.

We suggest clicking the "Notify me when available" button on the product page on our website once you click the size of an item you are interested in!

This will notify you via e-mail once the an comes back into stock.

We sure do! We offer a military discount for 20% off your purchase. This cannot be combined with any offer or discount/promotion we are currently running, however.

If you wish to receive this discount, please submit a photo/screenshot of your Military ID to us at customerservice@ebbets.com, and once we receive it, we can add your e-mail to our list of military personnel customers.

Once we have received your Military ID, in order to use this discount, you will just need to enter your correct e-mail address, and enter the discount code MILITARY20 at checkout. (Please note that this code will not work unless we have assigned you to our list of military personnel customers.)

Ebbets Field Flannels does not have a direct phone line for our Customer Care team. If you happen to find a phone number listed online, please note that it is no longer active, as customerservice@ebbets.com is the only channel or form of contact where we can be contacted.

We are always happy to help with any questions or concerns you may have via e-mail!

If you no longer wish to subscribe to our e-mail newsletter or receive e-mails from us, there will be a link/button at the bottom of any e-mail you have received in the past from us to Unsubscribe.

* Please note that it may take a few days for this update with your e-mail preferences to process in our system.

You sure can! If you have a suggestion or a request for a team you’d like to see, please write into customerservice@ebbets.com with the following information

• Team Name
• Era / Year
• Product Type requested (ballcap, jersey, T-shirt, etc.)

That is a great question! We are unfortunately no longer running out of our storefront in Seattle, WA and are now online-only. However, we do have a small selection of Ebbets products available at some Lids stores across the US.